FAQs

Here you find all the answers in regards to claiming your DOT tokens.

Can I claim Kusama tokens?
Kusama is a separate network. If you have KSM allocations to claim, you can follow the process laid out on the Kusama claims page. Please let us know belo...
Wed, 9 Sep, 2020 at 10:15 AM
Can I claim multiple Ethereum accounts to one single Polkadot address?
Yes. Just follow the same procedure for each Ethereum account, always using the same Polkadot address. Please let us know below if you found this artic...
Fri, 11 Sep, 2020 at 8:53 PM
Can I claim my DOT to two different Polkadot addresses?
No – one Ethereum address can map to only one Polkadot address. Please let us know below if you found this article helpful or email us at Support if we...
Fri, 11 Sep, 2020 at 8:49 PM
Can I sign the attestation statement with MyEtherWallet?
Yes. If you are using a hardware wallet that is not supported by MyCrypto, you can use MyEtherWallet instead by following these instructions:  Go to http...
Fri, 9 Oct, 2020 at 2:32 PM
Do I need to claim again if I already claimed for Kusama?
Yes. Kusama is a completely separate network from Polkadot so any claims for KSMs do not apply to Polkadot or DOTs.  If you already made a claim for KSMs, ...
Thu, 3 Sep, 2020 at 2:04 PM
How can I check if I have any DOT allocated to my ETH address?
If you have several ETH addresses and you don't remember which one contains the DOT tokens, you have several options to find out which one is the right...
Thu, 3 Sep, 2020 at 2:04 PM
How do I know my claim worked?
When you verify your claim and enter your Polkadot address in step 4, the screen will indicate the success or failure of the claim.  Below is an image o...
Fri, 9 Oct, 2020 at 2:40 PM
How quickly will I get my DOT after claiming them?
You will see your DOT in your account shortly after submitting your claim and attesting the statement. This process should take less than a minute. Please...
Fri, 9 Oct, 2020 at 2:42 PM
I bought IOUs for DOT from somebody else and now they are not giving them to me.
Unfortunately, there is nothing we can do. We only have a legal agreement with the person who bought the DOT from Web3 Technologies Foundation directly. P...
Wed, 30 Sep, 2020 at 4:24 PM
I claimed my DOT before Polkadot went live, but still see zero balance!
Since Polkadot went live, one final step to the claiming process has been added: the attestation.  Since you already claimed your tokens, you only need ...
Tue, 8 Sep, 2020 at 6:07 PM