FAQs

Here you find all the answers in regards to claiming your DOT tokens.

Can I claim Kusama tokens?
Kusama is a separate network. If you have KSM allocations to claim, you can follow the process laid out on the Kusama claims page. IMPORTANT: You are el...
Wed, 24 Nov, 2021 at 3:40 PM
Can I claim multiple Ethereum addresses to one single Polkadot account?
Yes. Just follow the same procedure for each Ethereum address, always using the same Polkadot account.
Wed, 24 Nov, 2021 at 4:01 PM
Can I claim my DOT to two different Polkadot accounts?
No. One Ethereum address can map to only one Polkadot account.
Wed, 24 Nov, 2021 at 7:46 PM
Can I sign the attestation statement with MyEtherWallet?
Yes. If you are using a hardware wallet that is not supported by MyCrypto, you can use MyEtherWallet instead by following these instructions:  Go to http...
Wed, 24 Nov, 2021 at 8:15 PM
How can I check if I have any DOT allocated to my ETH address?
If you have several ETH addresses and you don't remember which one contains the DOT tokens, you have several options to find out which one is the right...
Wed, 24 Nov, 2021 at 4:17 PM
How do I know my claim worked?
When you verify your claim and enter your Polkadot address in step 4, the screen will indicate the success or failure of the claim.  Below is an image o...
Wed, 24 Nov, 2021 at 3:45 PM
How quickly will I get my DOT after claiming them?
You will see your DOT in your account shortly after submitting your claim and attesting the statement. This process should take less than a minute.
Wed, 24 Nov, 2021 at 4:17 PM
I bought IOUs for DOT from somebody else and now they are not giving them to me.
Unfortunately, there is nothing we can do. We only have a legal agreement with the person who bought the DOT from Web3 Technologies Foundation directly.
Wed, 24 Nov, 2021 at 4:17 PM
I claimed my DOT before Polkadot went live, but still see zero balance!
Since Polkadot went live, one final step to the claiming process has been added: the attestation.  If you claimed your tokens before the chain went live...
Wed, 24 Nov, 2021 at 9:29 PM
If I've claimed my DOT tokens do I need to claim again for my KSM tokens?
Yes, you'll need to claim separately on Kusama. Polkadot is a completely separate network from Kusama, so any claims for DOT do not apply to Kusama. ...
Wed, 24 Nov, 2021 at 7:42 PM