Troubleshooting
Any errors you may get, what they mean, and how to solve them.
Connecting your Ledger device to Polkadot-JS for the first time "I have connected my Ledger via "attach ledger via webusb". When I open t...
Thu, 27 Oct, 2022 at 10:43 PM
"Spec version not supported" Error If you encounter this error when using your Ledger on the Polkadot-JS UI, it means the Polkadot app on your...
Tue, 22 Nov, 2022 at 11:41 PM
You may encounter the error "txn version not supported" when trying to send DOT or KSM from your Ledger via the Polkadot-JS UI or Ledger Live. ...
Tue, 17 Jan, 2023 at 3:57 PM
If you get this error when trying to sign a transaction with your Ledger, make sure that the Polkadot or Kusama app is open on the device. You should see &q...
Mon, 14 Nov, 2022 at 6:15 PM
Address Formats Each Substrate chain has its own address format. For example, an address starting with “5” is a generic Substrate address and an address st...
Fri, 14 Oct, 2022 at 12:57 AM
If you're trying to restore your account on Polkadot-JS UI or the Polkadot extension and you're getting an error like this: Polkadot-JS UI ...
Mon, 14 Nov, 2022 at 11:50 PM
Most third-party wallets (e.g., Polkawallet, Trust Wallet, etc.) use a 12-word or 24-word mnemonic phrase to back up your account. Here is how you can resto...
Thu, 2 Feb, 2023 at 12:00 PM
The Enzyme wallet is no longer being supported by its developers. Should you run into any difficulties managing your funds in the app, you can restore your ...
Thu, 2 Feb, 2023 at 12:37 PM
Sometimes you may experience connection issues, e.g. when trying to confirm a transaction, or when trying to access the network in the first place. You may ...
Mon, 14 Nov, 2022 at 5:55 PM
Whenever you issue an extrinsic with the Polkadot-JS UI or the Polkadot extension for e.g. the purpose of staking or transferring funds out of your account,...
Mon, 14 Nov, 2022 at 5:19 PM
