Troubleshooting

Any errors you may get, what they mean, and how to solve them.

I can't stake / nominate from my Ledger
Since Ledger does not support batch transactions, the regular staking process will not work if you have your stash account on your Ledger. It requires two s...
Tue, 3 Nov, 2020 at 1:15 PM
I sent funds to the wrong address!
This is an unfortunate mistake that sadly no third party can help you with.    It is a bit like sending an envelope full of cash to the wrong address. Bec...
Thu, 3 Sep, 2020 at 1:44 PM
Ledger error: "Device is disconnected" or "Unable to claim interface"
If you're seeing an error "Device is disconnected" or "Unable to claim interface" when you're trying to use your Ledger accoun...
Fri, 4 Jun, 2021 at 10:44 AM
Ledger Error: Spec version not supported
If you encounter this error when you use your Ledger on polkadot.js, it means your DOT app on your Ledger needs to be updated.  Please open the Man...
Sat, 19 Sep, 2020 at 1:10 PM
Ledger Error: Txn version not supported
You may encounter the error "txn version not supported" when trying to send KSM or DOT from your Ledger via polkadot.js.  This error is caused...
Fri, 30 Apr, 2021 at 11:48 AM
Ledger Error: Unable to reset the device
Some of our users are getting the error "Unable to reset device" when trying to attach their Ledgers.  This is an issue that started after Chr...
Mon, 23 Nov, 2020 at 7:00 PM
Ledger installation: Small window does not open
"I have connected my Ledger via "attach ledger via webusb". When I open the accounts page and hit "Add Ledger" the small window doe...
Mon, 21 Sep, 2020 at 12:09 PM
Ledger wallet error "Unknown device"
The "Unknown device" error is a security measure of your browser. How to solve it Click on the "Unkown device" line in t...
Wed, 9 Sep, 2020 at 4:43 PM
Ledger: utility.batch error
Ledger does not support batch transactions. Therefore you will run into the "utility.batch error" when trying to perform certain actions on polkad...
Fri, 7 May, 2021 at 1:17 PM
My "Add Ledger" button doesn't work on polkadot.js
1. Nothing happens when I click the "Add Ledger" button Can you see your Ledger in your list of accounts? If yes, then everything is fine. Not...
Mon, 28 Sep, 2020 at 8:32 AM