Logo

Welcome to Polkadot Support

Got questions? We got answers!

Trending

Top Articles 5
  • How do I Know Which Validators to Choose?
  • Where to Store DOT: Polkadot Wallet Options
  • Why am I not Getting Staking Rewards?
  • How to Create a DOT Account
  • Staking Dashboard: How to Stake Your DOT

Getting Started

Basics 9
  • Where to Buy DOT and KSM
  • Can I Use the Same Account on Polkadot, Kusama, and Parachains?
  • Polkadot Extension: Where to Download It
  • I Can't Find My Account on the Polkadot Network!
  • Glossary
See all 9 articles
Transactions 16
  • Polkadot-JS UI: How to Send / Transfer Funds Out of Your Account
  • Polkadot-JS UI: How to Send All of Your Funds Out of Your Account
  • Why Can't I Transfer My DOT?
  • Polkadot-JS UI: How Can I Find (and Copy) my Address?
  • Where Can I See the Transaction History of my Polkadot Account?
See all 16 articles
Create, Backup & Restore 13
  • Polkadot Extension: How to Restore Your Account
  • Polkadot-JS UI: How to Import a Private Key From Another Wallet
  • Polkadot-JS UI: How to Create an Account
  • Polkadot Extension: How Can I View My Mnemonic Phrase?
  • Polkadot Vault: How to Create an Account
See all 13 articles
General Information 13
  • Can I Send DOT to MetaMask or MyCrypto Wallet?
  • What is the Existential Deposit?
  • Where Can I See the Balance of My Polkadot Account?
  • What is the Contract Address of Polkadot?
  • Can I Trade DOT on a DEX?
See all 13 articles
Advanced Concepts 9
  • How Many Planck Are in a DOT?
  • How to Create and Use a Multisig Account
  • How to Create an Account in Subkey
  • How to Create a Proxy Account
  • Parity Signer: How to Add Your Account on Polkadot-JS UI
See all 9 articles

Staking

Staking Basics 11
  • Staking Dashboard: Overview
  • Staking Dashboard: How to Connect Your Account
  • Staking Dashboard: How to Unbond Your Tokens
  • Staking Dashboard: How to Change the Reward Destination
  • Staking Dashboard: How to Bond More Tokens to Your Existing Stake
See all 11 articles
Nomination Pools 6
  • Polkadot-JS UI: Nomination Pools
  • Staking Dashboard: How to Claim Nomination Pool Rewards
  • Staking Dashboard: Nomination Pool Features
  • Staking Dashboard: How to Create a Nomination Pool
  • Staking Dashboard: How to Join a Nomination Pool
See all 6 articles
Learn More About Staking 14
  • What are the Benefits and Risks of Staking on Polkadot?
  • What does Active / Inactive / Waiting Mean?
  • How Can I See if I'm in the Top 512 Nominators of an Oversubscribed Validator?
  • How Can I See My Staking Rewards?
  • What Does it Mean to “Get Slashed”?
See all 14 articles
Stake Using Polkadot-JS UI 7
  • Polkadot-JS UI: How do I Stake (nominate) on Polkadot?
  • Polkadot-JS UI: How Can I Unstake My Tokens Again?
  • Polkadot-JS UI: How Can I Bond More Tokens to Increase my Stake?
  • Polkadot-JS UI: How do I Change My Nominated Validators?
  • Polkadot-JS UI: How Can I Change My Controller Account?
See all 7 articles

Ledger

Using Ledger 10
  • Ledger: How to Use Polkadot and Stake DOT with Ledger Live
  • Polkadot Extension: How to Add Your Ledger Account
  • Ledger: Can I Import an Existing Account from Polkadot-JS UI to my Ledger Device?
  • Polkadot-JS UI: How to Add a Ledger Account
  • Ledger: Can I Use the Ledger Polkadot App for Kusama?
See all 10 articles
Troubleshooting 8
  • Ledger: "Txn Version Not Supported"
  • Ledger: "Unable to Create Enum via Index"
  • Ledger: "No Compatible Device Found"
  • Ledger: "Method Not Supported"
  • Ledger: "Unknown Status Code: 28161"
See all 8 articles

Troubleshooting

Errors & How to Resolve Them 5
  • Error: 'balances.KeepAlive'
  • My Address Starts with “5” or a Capital Letter, Not “1” as It Should.
  • Error: Insufficient Balance
  • Error: "Unable to Retrieve Key Pair"
  • Error: 'balances.ExistentialDeposit'
General Troubleshooting 5
  • My Password is not working
  • Polkadot-JS UI: How to Troubleshoot Connection Issues
  • I Withdrew BDOT instead of DOT by Mistake
  • I Sent Funds to a Validator instead of Staking Them!
  • I Sent Funds to the Wrong Address!

Crowdloans

Learn Crowdloans 5
  • How to Participate in Crowdloans on Polkadot or Kusama
  • Crowdloans FAQ
  • I Contributed to a Crowdloan and Now my Balance Is Zero
  • Polkadot-JS UI: Explanation of Crowdloan Page
  • How do Parachain Slot Auctions Work?

General Knowledge

Good to Know 11
  • What is the Total Supply of DOT?
  • How to Claim and Access the NFT I Received as a Gift?
  • Where To Find Us on Social Media
  • How to Create a Vanity Address on Polkadot
  • How To Become A Polkadot Ambassador
See all 11 articles
Identity 4
  • How to Use the W3F Registrar Page
  • How to Set and Clear an Identity
  • How to Request and Cancel Identity Judgement
  • How to Set Identities for Sub Accounts
Polkadot
  • © Polkadot|
  • Legal Disclosures
  • Disclaimer
  • Privacy
  • twitter-icon
  • reddit-icon
  • github-icon
  • youtube-icon
  • discord-icon