Troubleshooting
Any errors you may get, what they mean, and how to solve them.
1. Nothing happens when I click the "Add Ledger" button Can you see your Ledger in your list of accounts? If yes, then everything is fine. Not...
Mon, 28 Sep, 2020 at 8:32 AM
An address starting with “5” or a capital letter indicates that your account is using a Substrate (5) or Kusama (capital letter) address. The following addr...
Wed, 24 Feb, 2021 at 9:31 AM
Transactions can only be made from the accounts page. All contacts in the address book are read-only and no transactions can be made from them. You wil...
Mon, 18 Jan, 2021 at 7:14 PM
If you have trouble adding your Ledger to polkadot.js according to these instructions, and the loading icon just keeps spinning, please try the follow...
Wed, 5 May, 2021 at 12:18 PM
Whenever you interact with polkadot.js or the polkadot{js} browser extension for e.g. the purpose of staking or transferring funds out of your account, you ...
Fri, 25 Sep, 2020 at 5:52 PM
Despite its name, the Polkawallet is not our product. For troubleshooting help, please get in touch with the Polkawallet team directly via their website h...
Wed, 9 Sep, 2020 at 8:27 PM
The Ledger Live app is not supported on Windows 7. The only solution is to either upgrade to a newer Windows version or to use a different computer wit...
Thu, 8 Oct, 2020 at 2:27 PM