Troubleshooting

Any errors you may get, what they mean, and how to solve them.

My address starts with “5” or a capital letter, not “1” as it should.
An address starting with “5” or a capital letter indicates that your account is using a Substrate (5) or Kusama (capital letter) address. The following addr...
Wed, 24 Feb, 2021 at 9:31 AM
My Ledger account is in my address book and I can't send funds out!!
Transactions can only be made from the accounts page. All contacts in the address book are read-only and no transactions can be made from them.  You wil...
Mon, 18 Jan, 2021 at 7:14 PM
My Ledger is stuck on "loading" on polkadot.js
If you have trouble adding your Ledger to polkadot.js according to these instructions, and the loading icon just keeps spinning, please try the follow...
Wed, 5 May, 2021 at 12:18 PM
My Password is not working!
Whenever you interact with polkadot.js or the polkadot{js} browser extension for e.g. the purpose of staking or transferring funds out of your account, you ...
Fri, 25 Sep, 2020 at 5:52 PM
Polkawallet Support
Despite its name, the Polkawallet is not our product.  For troubleshooting help, please get in touch with the Polkawallet team directly via their website h...
Wed, 9 Sep, 2020 at 8:27 PM
The Ledger wallet is not supported on Windows 7
The Ledger Live app is not supported on Windows 7.  The only solution is to either upgrade to a newer Windows version or to use a different computer wit...
Thu, 8 Oct, 2020 at 2:27 PM