Ledger: "Txn Version Not Supported" Print
Modified on: Tue, 4 Apr, 2023 at 1:16 PM
You may encounter the error "txn version not supported" when trying to send DOT or KSM from your Ledger via the Polkadot-JS UI or Ledger Live.
This error is caused by outdated software. This happens because Polkadot and Kusama can upgrade themselves with a governance decision. These upgrades sometimes change the way transactions are constructed in a way that is incompatible with previous versions. To fix this error:
- Make sure your Ledger's firmware is updated
- Update your Ledger Live app to the latest version
- Update your Polkadot or Kusama app to the latest version - depending on which network you are experiencing this error.
This video shows how to update your Ledger apps:
If these steps didn't solve the issue
New Polkadot/Kusama app versions are now released before the new runtime upgrade happens. If the problem persists after these steps, Ledger Live may be failing to display a prompt to update. In some cases, there can be issues with seeing the correct version number for the app in Ledger Live. You can manually install the new Ledger Live software here if this happens.
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Disclaimer: We always strive to provide you with the best support we can and we take all care to ensure that our instructions are accurate and concise. However, following these instructions properly, as well as the general management of your accounts and funds, is ultimately your responsibility. Web3 Foundation cannot be held liable for any accidental loss of funds or any other damage you might incur.