Troubleshooting

Ledger: "Txn Version Not Supported"
You may encounter the error "txn version not supported" when trying to send DOT or KSM from your Ledger via the Polkadot-JS UI or Ledger Live.  ...
Mon, 13 Mar, 2023 at 11:47 AM
Ledger: "Unable to Create Enum via Index"
If you're seeing "unable to create enum via index 13, in V0, V1, V2..." this indicates that you are using an older version of the Ledger Live...
Thu, 9 Mar, 2023 at 4:39 PM
Ledger: "No Compatible Device Found."
If you encounter the message "No compatible device found" when trying to connect your Ledger to polkadot.js, please make sure that:  Your Led...
Wed, 8 Mar, 2023 at 7:28 PM
Ledger: "Method Not Supported"
You may encounter the error "Method not supported" when trying to sign an extrinsic with your Ledger via the Polkadot-JS UI or the Polkadot extens...
Wed, 8 Mar, 2023 at 7:28 PM
Ledger: "Unknown Status Code: 28161"
If you get this error when trying to sign a transaction with your Ledger, make sure that the Polkadot or Kusama app is open on the device. You should see &q...
Mon, 13 Mar, 2023 at 11:48 AM
Ledger: "Spec Version Not Supported"
"Spec version not supported" Error If you encounter this error when using your Ledger on the Polkadot-JS UI, it means the Polkadot app on your...
Mon, 13 Mar, 2023 at 11:50 AM
Ledger: General Troubleshooting
⛔ READ THIS FIRST! You can allow a Ledger account on all chains only if it has been added directly on the Polkadot-JS UI. Ledger accounts added in the Polk...
Wed, 15 Mar, 2023 at 2:58 PM
Ledger: Small Window Doesn't Open
Connecting your Ledger device to Polkadot-JS for the first time When you connect your Ledger account directly on Polkadot-JS UI, you may see a small win...
Wed, 8 Mar, 2023 at 7:29 PM