Troubleshooting

Any errors you may get, what they mean, and how to solve them.

Can I trade DOT on PancakeSwap?
"I swapped tokens for DOT on Pancakeswap, but now they don't show up in my wallet." PancakeSwap is a DEX (Decentralized Exchange) on the...
Tue, 27 Apr, 2021 at 4:12 PM
Can't connect Ledger: "No compatible device found."
Update: Please note that Ledger now supports DOT in its native Ledger Live app. If you encounter the message "No compatible device found" whe...
Tue, 9 Mar, 2021 at 8:06 AM
Error: "balances.transferKeepAlive"
When you try to send funds out of your account on polkadot.js.org/apps/#/accounts and get the message "balances.transferKeepAlive" the system is p...
Fri, 19 Feb, 2021 at 6:45 AM
Error: "Unable to retrieve key pair"
Some users have reported the "Unable to retrieve the key pair" error. Below you will find a list of ways to troubleshoot this. 1. Are yo...
Tue, 20 Apr, 2021 at 5:05 PM
Error: Insufficient Balance
If you encounter this error it means that you are trying to send all of your transferrable funds out, without leaving a small balance for the transaction fe...
Mon, 14 Sep, 2020 at 1:02 PM
Error: Transaction is temporarily banned
If you encounter this error on the Polkadot-JS UI, you probably tried to submit a transaction more than once. Your first transaction might still be in proce...
Wed, 22 Sep, 2021 at 12:48 PM
How to access your DOT account on your Ledger
Please note that Ledger Live now natively supports DOT. For access instructions, please see this article. If you prefer the polkadot.js interface, read on b...
Tue, 25 May, 2021 at 1:56 PM
How to import a private key from another wallet to polkadot.js
There are several reasons why you might want to restore an account on polkadot.js that you created in another wallet. Many multi-currency wallets do not ha...
Mon, 19 Apr, 2021 at 8:27 AM
How to import an account from the Enzyme wallet to polkadot.js
The Enzyme wallet is no longer being supported by its developers. Should you run into any difficulties managing your funds in the app, you can restore your ...
Wed, 5 May, 2021 at 12:45 PM
How to troubleshoot connection issues on polkadot.js
Sometimes you may experience connection issues, e.g. when trying to confirm a transaction, or when trying to access the network in the first place. You may ...
Mon, 17 May, 2021 at 4:04 PM