Troubleshooting

Any errors you may get, what they mean, and how to solve them.

Can't connect Ledger: "No compatible device found."
Update: Please note that Ledger now supports DOT in its native Ledger Live app. If you encounter the message "No compatible device found" whe...
Tue, 9 Mar, 2021 at 8:06 AM
Error: "balances.transferKeepAlive"
When you try to send funds out of your account on polkadot.js.org/apps/#/accounts and get the message "balances.transferKeepAlive" the system is p...
Fri, 19 Feb, 2021 at 6:45 AM
Error: "Unable to retrieve key pair"
Some users have reported the "Unable to retrieve the key pair" error. Below you will find a list of ways to troubleshoot this. 1. Are yo...
Tue, 20 Apr, 2021 at 5:05 PM
Error: Insufficient Balance
If you encounter this error it means that you are trying to send all of your transferrable funds out, without leaving a small balance for the transaction fe...
Mon, 14 Sep, 2020 at 1:02 PM
Error: Transaction is temporarily banned
If you encounter this error on polkadot.js, you probably tried to submit a transaction more than once. Your first transaction might still be in process.  P...
Fri, 9 Oct, 2020 at 12:20 PM
How to access your DOT account on your Ledger
In order to access your DOT account on your Ledger, click "Add Ledger" on the polkadot.js accounts page. On the next screen, make sure to ente...
Mon, 18 Jan, 2021 at 7:05 PM
How to import a private key from another wallet to polkadot.js
There are several reasons why you might want to restore an account on polkadot.js that you created in another wallet. Many multi-currency wallets do not ha...
Mon, 19 Apr, 2021 at 8:27 AM
I can't stake / nominate from my Ledger
Since Ledger does not support batch transactions, the regular staking process will not work if you have your stash account on your Ledger. It requires two s...
Tue, 3 Nov, 2020 at 1:15 PM
I sent funds to the wrong address!
This is an unfortunate mistake that sadly no third party can help you with.    It is a bit like sending an envelope full of cash to the wrong address. Bec...
Thu, 3 Sep, 2020 at 1:44 PM
Ledger Error: Spec version not supported
If you encounter this error when you use your Ledger on polkadot.js, it means your DOT app on your Ledger needs to be updated.  Please open the Man...
Sat, 19 Sep, 2020 at 1:10 PM