In the following video, our tech lead Bill Laboon takes you through the process of claiming your DOTs. 

Important note:

This claims process only applies to DOT (old) that were purchased in the form of DOT Allocation Indicators on Ethereum before June 30, 2020.


If you bought your DOT tokens more recently or from another source, this process does not apply to you. You do not need to claim. If you have any questions about DOT, please search this support page or contact us.

Before you start

1. Do you already have a Polkadot address? 

  • If you previously created an account in the Polkadot.js UI, you can skip the account creation process and fast forward to 3:45min. Make sure you have Polkadot CC1 selected on the top left, like in the video below.
  • If you received your Polkadot address from a custodial service, then instead of adding an account, you will add this address as a contact. Simply click on "My contacts" and then "Add contact" as per the images below. 



            Enter your Polkadot address and give it a recognizable name.


             Once done, skip ahead to 3:45min in the video below.


2. Creating a new Polkadot account - IMPORTANT SECURITY NOTE


If this is the first time you are creating an account, please pay extra attention to this. During this process, you will be shown your personal mnemonic seed (you can see an example from around 2:55min in the video).

This mnemonic seed is the most important detail of your Polkadot account. It is your master private key to your DOTs. Whoever has those 12 words will be able to access your DOTs. It is therefore important that nobody but you ever sees those 12 words and it is also important that you never lose them. 


Please make sure that you are in a private location when you create your account, where no other person and no cameras can view your screen. Write them down on a piece of paper or store them on a USB stick that you never connect to the internet, and put them in a safe place. Do not screenshot them or save them in the cloud where they are vulnerable to attack. 


At the end of the account creation process, you will be given the option to download a backup file that also contains your private keys. Same as the mnemonic phrase, store this file in an offline location. 

Your mnemonic seed or your backup file + password are the only ways to recover your account should you ever lose access to it (forgotten password, cleared cache, crashed computer, etc.). There is no third party (including Polkadot Support) that can help you if you lose your private keys. 


With that in mind, here is the full claims process demonstrated by Bill:




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